Title Company Marketing Strategies with Frank Klesitz | Ep 12
Episode Summary
Frank Klesitz, CEO of Vyral Marketing, shares 15 years of marketing expertise tailored for title companies. Learn how to build permission-based prospect lists of real estate investors and top agents, create video content that demonstrates competency by telling deal-saving stories, implement marketing funnels from newsletter subscriptions to one-on-one meetings, and retain clients by helping them grow their business through collaborative content creation. Klesitz explains why title companies must articulate their value as the most competent problem-solvers in the transaction, not commodities.
About Frank Klesitz
Frank Klesitz is CEO and co-founder of Vyral Marketing, a content marketing company he built over 15 years serving real estate professionals. As a former real estate investor who purchased hundreds of single-family homes, Frank understands title company value from the client perspective. He specializes in helping professional service firms articulate competence through video content, speaking, and publishing. Frank advocates for permission-based marketing that builds relationships through educational content rather than cold outreach.
Key Takeaways
- Title companies should target real estate investors and agents with content demonstrating how they save deals from falling apart, not generic marketing materials.
- Build a permission-based prospect list by identifying top 250 agents on Zillow’s agent finder and pulling non-owner occupied LLC purchases to find active investors.
- A marketing funnel reduces friction: start with newsletter subscriptions (top of funnel), invite to events (middle), then request one-on-one meetings (bottom).
- Client retention for title companies means helping agents grow their business by inviting them onto your podcast or video content, not just buying them coffee.
- Original video content answering actual client questions outperforms AI-generated or algorithm-chasing content because prospects want to assess your character and competence.
- The most powerful top-of-funnel offer is: ‘Subscribe to our newsletter where we share stories of how we save deals and navigate complex title issues.’
- Real estate investors closing 30% of transactions understand title company competence matters; they actively shop for attorneys on staff and proactive problem-solving.
Episode Chapters
| Time | Topic |
|---|---|
| 00:00 | Intro and Frank’s background building Vyral Marketing |
| 03:45 | Why title companies are undervalued and how to fix it |
| 07:20 | Target markets: real estate investors and top agents |
| 10:15 | Building permission-based prospect lists |
| 14:30 | Marketing funnels explained: top, middle, and bottom |
| 18:40 | Client retention through collaborative content creation |
| 21:55 | Navigating the difficult real estate market |
| 25:10 | AI tools that actually work for content creation |
| 28:00 | Prospecting lessons from top real estate agents |
Full Transcript
Show Full Transcript (6,428 words)
In order to build your clientele on the listing side, you have to learn how to market yourself as a true professional, which is going to be through speaking, it's through writing, it's through publishing, it's through articulating your competence and what it is that you do. In a world where change is the only constant, Mo Shamil stands at the forefront, guiding title professionals to not just grow their businesses, but to master the art of innovation. With every episode, you're handed the keys to unlock unparalleled growth and stay ahead of the curve. Get ready for a transformative journey. Hello everyone.
Welcome to a new episode of the Title Agents Podcast. I am your host, Mo Shamil, Alltech National Title CEO. And I'm thrilled to have my good friend, Frank Lesitz, CEO and co-founder of Viral Marketing. Join us in this episode, we'll dive deep into innovative marketing strategies tailored for title companies, explore the power of video content and uncover how to build lasting client relationships. Whether you're looking to grow your business or adapt to the ever-changing market, you don't want to miss this insight that Frank has to share with you.
Welcome, Frank. How are you? Thanks, Mo. Thanks for having me. Appreciate you taking the time to share your wisdom and knowledge with our audience here.
How about a little background, how you got started and tell us about Viral Marketing. Real short, I graduated college and I was going to go into selling real estate. And the sales trainer said that I needed some type of 33-touch, some type of database nurturing, long-term nurture touch program to stay in touch with everybody. Everyone who was maybe thinking of selling their house or maybe was a past client or centers of influence. And I asked the trainer, I was like, well, what do I send them?
At the time, it was basically slapping your picture on like a recipe card or like a calendar of football events where I'm from, originally from Nebraska. And I didn't really necessarily like that strategy because it didn't really allow me to articulate my competence or expertise necessarily for my touch plan. So the idea was, is what if I could get on video? What if I could record a simple video, answering a commonly asked question or telling a story, maybe five minutes long. I could send that out.
I could email that out, run a postcard, send it out, put it up on a website, whatever, social media, and start publishing videos, either answering commonly asked questions or telling stories and getting that out as my 33-touch, so to speak, touching your database as much as you possibly can with something of value. And lo and behold, what I realized was I wasn't the only one with that problem. And about 15 years later, I have a company that runs that for people. We essentially interview you on your webcam or mobile phone to create a couple educational videos every month, tell you a couple stories, and then we edit them and optimize and promote them and get them out to your number one asset, which is your existing database. It's all the people in your CRM, your cell phone, your mobile phone, whatever it may be.
We get the content out. We not only help you create it, but we get it out. And the whole idea is to get more business. So that's what viral marketing does. And it's about 15 years since I started the company.
That's fantastic. 15 years is a long time and I'm very proud of your success. Thank you. You build viral marketing to help professionals, especially the niche industries like real estate, grow their businesses. What specific marketing strategies would you recommend for title companies looking to expand their client base in today's competitive market?
Well, I would assume that I don't know too much about title. I wish I knew more about it. So I want to preface anything that I say is I'm not an expert on title. I've only hired title companies. As a real estate investor, we bought several hundreds of single family houses where we would go out and be like the We Buy Houses company if they want to buy their house.
And the title company was the most important of the entire transaction. So we built a relationship with the title company that was absolutely key for me as the principal buyer. Now, again, I don't think the consumer necessarily knows that, but as an investor, we shopped all the title companies and we ended up with one that actually had an attorney on staff to get the deal done. And I can't even begin to tell you from being the actual consumer of a title company of how incredibly valuable a good one is, at least coming in as an investor. So I would think as a title company, investors that need a good title company, that need a competent title company is a target market and real estate agents that rely on relationships to get the job done.
And I would build a database, I would build an audience, I would build a permission-based list of those individuals. And I would start publishing content, I would start publishing videos. But the video content that I would send out, I'm telling you, man, what I would want is I need a competent title company. There's so many things that go wrong in a real estate transaction where the title company jumps in and saves it from a deal falling apart. Those stories need to be told.
So- Amen. We do a poor job as an industry of sharing values. Yeah. I think that's the issue is generally speaking, a title company is viewed as this commodity. It is not, especially to a real estate agent that understands that a lot of the heavy lifting is done by the title company.
And the real estate investor, when you're dealing with like crazy people on title, lord knows- Title issues and- Title issues, right? Like someone's unknown brother-in-law claims title to the company that they go figure out. So if I was trying to grow my title business, I would build relationships with investors and real estate agents and say, hey, I want to be your title company of choice. We are the most competent title company in the city. I'll prove it to you.
We're saving deals all day. We are saving deals and getting them across the finish line all day. And we publish stories about what we're doing. We started this video blog, we started this YouTube channel, we started this newsletter, whatever it is, where every couple, every week or so, I want to help guide you of how to avoid having a deal fall through. So we're going to tell about a situation- You won't give names, you'll just give general outings, but we're going to tell about a situation of here's how a good title company stepped in and saved a deal.
And here's how to avoid you getting in the same sticky situation if you're buying a house as a consumer, as an investor, or you're a real estate agent navigating a client's deal to close. That's the content I would want, 100%. You touched on investors, like yourself, you're investing in a bunch of deals. And I think there's a stat, I think over 30% of transactions that never get listed, like last year, which means the investor market is massive. It's almost a third of transactions.
Oh, yeah. And those guys know what they're doing, understand the title company does all the heavy lifting. And you have to make sure that it's on the ball. I mean, the biggest thing is just doubling down on that we're the most competent title company. We're the most proactive and competent title company that will make sure a deal doesn't go through and the deal gets done.
And you have to have a title company that's on the ball and understands all the nuances of why a deal doesn't get done. So we're going to start sharing stories of how we save deals, and that's what you publish. And through that, you'll be able to communicate the nuance of why a good title company exists. You mentioned earlier about a permission-based list. Yeah.
Can you elaborate on that so people don't make a mistake on sending the content to 10,000 people and they get blacklisted? No, you don't do that. I mean, all you got to do is get a list of all the agents in town, and then get a list of all the investors. So let's talk about how to do that. Getting a list of all the decent agents in town is pretty simple.
You just go to Zillow's agent finder. I think there's like 10 agents per page, there's 25 pages. The top 250 agents in every market will pretty much be listed on Zillow's website. There you go, all right? That's who everybody wants.
That's easy. That's easy. Investors is a little more of a nuanced one. And as a title company, this is an easier one to get. You don't necessarily want the wholesalers.
You want the principal buyers actually closing on the transaction. So run a list of all the single family homes that have sold in the past 12 months, non-owner occupied to an LLC, and you pull that list. Then you could sort for duplicates, then you see which LLCs keep showing up. And those are the people you want to kind of skip trace and find the phone numbers and contact information of the LLCs to find those investors. So now the key is, is that now you just call these people up, call them up, you reach out to them.
Yes, you have the prospect, but the message is very simple. It's like, hey, I'm with a title company. I want to earn your business. We are the most competent title company in town. We publish a newsletter of how we're saving deals and the nuances of getting transactions done.
And all I want to do is offer you a free subscription so you can get to know us. And some of the content that we publish can hopefully help you avoid sticky situations on title where a deal might fall through, but it might cause some chaos or maybe you don't earn a five-star review. Can I at least have your email address and can I have permission to stay in touch and build a relationship with you? No one says no to that, dude. No one says no to that.
In marketing, that's called a top of the funnel offer. It's a very light top of the funnel offer of like, I want to offer you a free subscription to my newsletter. Yeah. So if you don't mind me asking, basics, what's a funnel and what does top of the funnel mean for the people that don't understand the lingo? Well, it's kind of like getting married, right?
You go meet someone, you go on a couple of dates, you slowly bring them down the funnel to ask them for marriage. You kind of think of it that way. So a funnel is concept of a upside down triangle. The top of the funnel is a very light, non-aggressive, very low committal offer. Usually a top of the funnel offer is, hey, give me your email address, subscribe to my newsletter.
Hey, for real estate agents, hey, put your information to my website to find out what your home is worth. Hey, maybe download this free report that I offered that I created. It's a very light, low, non-committal offer. Then you kind of have more middle of the funnel. It's kind of like as they kind of move down that upside down triangle, it's kind of more of a middle range commitment.
Typically speaking, this is an event, hey, come to my event, come to my seminar, come to my webinar, come to my workshop. Hey, give me your email address. Subscribe to my newsletter. Hey, real estate agents, hey, put your information to my website to find out what your home is worth. Hey, maybe download this free report that I created.
It's a very light, low, noncommittal offer. Then you have more middle of the funnel. It's like as they move down that upside down triangle, it's more of a middle range commitment. Typically speaking, this is an event. Hey, come to my event, come to my seminar, come to my webinar, come to my workshop, come spend time with me at length in some way, shape, or form.
And then a bottom of the funnel offer, pretty standard, is book a call, book a one-on-one meeting. And pretty much every professional service, if you've got to come up with a marketing plan, you can pretty much blow up anyone's business, well, in a good way. You can blow up someone's business in a good way if you put a good funnel in place, which with a, let's get people to subscribe to the newsletter, let's get them to our events, and let's get them to one-on-one calls. Usually just going out to strangers and just asking for meetings is really painful. You get a lot of no's.
You get a majority mostly no's. It's not very strategic. Whereas if you go out to strangers and you invite them to your newsletter, then you invite them to your event, then you invite them to meetings, you reduce a lot of friction in the relationship building process. And they build that almost, not trust, but almost the familiarity. Yeah.
Not only do I know you guys are competent, but I like you guys, and you guys are going to get the title business. Client retention is crucial for long-term success in real estate or title industry. What are some innovative approaches that title companies can use to maintain and strengthen relationships with their existing clients? Oh my goodness. A loaded question.
Well, interview them in the videos. So let's say that I'm a title company and I sit down once a month to create some video content. And I want to tell some stories about how we're saving deals. We're saving deals. Let me tell some stories.
But wouldn't it be cool if you invited the agent in to that? Wouldn't it be cool maybe even if you invited the real estate investor into that for all of you to talk about it without like, yeah, to kind of keep some privacy on there. Don't give up way too much, but still just talk about the situation. That's video content for your agent. That's video content for people for the marketing.
I mean, what we're doing now with this podcast, you reached out to me, we did this podcast. You're going to take care of the production. You're going to go put it together. You're going to take on all the expense and work of doing this. And I just got to show up and get interviewed.
How nice is this for me? I would say from a client retention standpoint, it's kind of par where par is like, do a good job, right? You're just kind of expected to do a good job as a title company. That's a given. That's a given.
Yeah. It's a given. And yeah, you want to work with the most competent one, but really how do you retain someone short of going into joint venture agreements or that type of relationship is helping them grow their business. And one of the easiest ways to help them grow their business is just invite them onto your show, invite them onto your podcast, invite them when it's time to record the videos and help them create some content, make it easy for them that they can use the marketing is probably one of the most simplest and most direct ways to maintain relationships with your agents. And a lot of times too, man, when you're the title company, you don't talk to the agent.
You always talk with the support staff and you lose the relationship with the decision maker. Inviting that person to come be on your show is such a great way to maintain that relationship or an excuse to get some face time. Absolutely. I've preached this for years to my special sales team is like, how can you help a realtor gain one transaction a year? It's massive versus, Hey, let me take you to coffee.
Let me buy you drinks. Helping them with content, helping them with it. It's one transaction is about more than all the copies in the world. And it's very easy to do. Like if you help them with the content and if you make them look good in front of their clients.
Well, let's hear this. So I'd say, Hey Mo, it's your title company and we got this deal done. It was kind of a challenge, but we got it done. Let's do a little video about it. Let's talk about the deal.
And I think this is something that you could send out to your database. And I get sent out to mine. We'll talk about how we navigated the complexities of the transaction for a win-win for everyone at the end of the day. Absolutely. Before we get started, we were chatting and talk about how tough the market been for the last couple of years.
And can you just maybe share with us how you navigated it and that resilience that kind of really stick to the basics and kind of really improving things and redefining things to kind of, to sustain like this down markets. And what strategies you suggest and advice our listeners? Well, that is such a large question because America is fundamentally changing in many respects economically. First, we're the product of 20 years of probably low interest rates since 9-11 when they dropped rates and let a 2008 drop rates. So we kind of, the bill's coming due for 20 some years of relatively low interest rates.
Free money. Yeah. The cost of labor going up for your team, what you get to pay to hire and retain great talents in the US is more expensive than it's ever been. You have the buy side commission, who knows what's going to happen there. But it's, I think we could probably say it's going to be more difficult.
I think we could probably say it's going to be more difficult to get the same pay this way than what it has been. I think everyone could agree with that. Short of maybe the top 1%, that's killing all the time. You also have low existing home sales, which is probably because from jacking up the interest rates, I don't know how many consecutive months, but several consecutive months, existing home sales are less and less and less and less. Inventory is non-existent.
So I'll add one more thing in there too. As a real estate agent, usually you can just pound through a bunch of cold calls using auto dialers to try to find business. But that's very litigious with TCPA litigation or the 2010s. You used to be able to mass text everyone and mass call everyone cheaply to find a deal. And I wouldn't do that anymore.
If you want to Google TCPA lawsuits, you can see how you get yourself wrangled up in one of those pretty easily if you're doing mass calling. So there's all these different strengths, opportunities, weaknesses, and threats in the real estate business. I think when you take a look at all of it, you have to look at how every other professional firm works. So you go look at legal firms, engineering firms, accounting firms, big consulting firms. As you hire someone on board, they start as a junior.
You start as a junior person. You work up to a senior person. You have this pipeline of talent you're constantly bringing through where you bring someone in as entry level. I was just talking to a guy last night who used to have these agents come in that wanted to get in the business and make them go full time, making 1000 calls every single day for a week. And I was like, nobody's going to want to do that.
That is so hard, incredibly hard to do right now. We changed the strategy where you start up as an apprentice, part time, 150 dials a day, a couple hours a day, just slowly move out of your job to learn the competency and the skills of the business. And he's changing his lead generation model to seller workshops, where he's really becoming more of a teacher and articulating his expertise on how to get a deal done in a more difficult market. I think what I'm trying to say here is that in order to build your clientele on the listing side, you have to learn how to market yourself as a true professional, which is going to be through speaking. It's through writing, it's through publishing, it's through articulating your competence in what it is that you do.
It's by telling stories, answering questions, putting that online, sending it out to your database, but also having a plan to very slowly bring in a few right people to maybe start part time to train them up as a junior, to bring them on to a senior, to bring them into a partner of how someone normally comes in any professional firm, which I think is maybe a little bit different than how most real estate teams or brokerages have worked in the past. That's a much longer discussion, maybe- Very well said. I know you work with some of the top agents in the country. You have a really great pulse on what's going on. What's the consensus?
What do you hear about the whole NAR lawsuit and how the impact of really putting downward pressure on a buyer's commission or sometimes eliminate it or having the buyer to pay for it? Yeah. Well, again, like in any other professional service, you have an engagement letter, you have a contract. I mean, whenever someone hires a buyer on marketing, they pull out a credit card, they hire us, they sign an agreement. Apparently, it is really unbeknownst to me in all these years, I didn't even know.
I've been in the industry for 15 years now. I didn't know that you could find a buyer and put in an offer and you would get paid without having any agreement with the buyer. Even me, that didn't really quite resonate. I didn't quite understand that. And I'm deeply in the industry.
I don't know. I mean, I think, again, it goes back to you're going to have to convince people to pay you. You're going to have to convince people that you work your fee. And all price elasticity in professional services is certainty. So the reason one law firm gets more money than the other law firm is because I'm more certain with that brand.
The reason most likely one realtor gets more money than the other realtor, it's because I feel more certain with that person. The more certainty you can provide with the prospect with intangible professional services, the more elastic your fee and the more likely they're willing to pay you. So how do you do that? Publishing, speaking, writing, particular competence, doing a podcast like this is how you do it. Can you dig a little deeper on the power of content, especially original content?
A lot of people may not understand the original content, how powerful it is, especially with search engines and social media and everything. How the more original, more authentic content has a huge value versus copying stuff or copying and cut and paste kind of duplicate content, which may hurt you. So how do you do that? Publishing, speaking, writing, articulating your competence, doing a podcast like this is how you do it. Can you dig a little deeper on the power of content, especially original content?
A lot of people may not understand the original content, how powerful it is, especially with the search engines and social media and everything, how the more original, more authentic content has a huge value versus copying stuff or copying and cutting and pasting duplicate content, Oh, well, okay. So this is something we share it viral a lot is we do not create content for algorithms. So when you start kind of going down this path of, I want to create content for SEO, I want to create content to get found on YouTube. I want to create content to get popular on social media. I equal that to bankruptcy.
That's the synonym that I use when we got to go down the path of winning the lottery, so to speak. It's like, we're going to get enough lottery tickets that people are magically going to find us online or magically popular in YouTube or our YouTube channel. Certainly that's the case for some, but it's very, very, very unlikely rather at viral. We create content for people specifically in the database, specifically people that are in your list, like your actual past clients, your actual centers of influence. And they want to hear from a real person.
They want to hear from you, not your AI avatar. And they don't want to hear your canned content. They want to watch a video to learn something from you, but really what they're doing is they're trying to size up your character of how you communicate and how confident you are and what you know and how your mind works to see if, to build this trust that I'm going to give this professional money to guide me through a transaction, at least in real estate or really any professional service to get the deal done. So I guess my answer to that question is the premise of the question. I don't even go down that path.
We had viral. I say, okay, you're talking to prospects all day. You're talking to people that are actually giving you money. What are the actual questions they're asking? Let's come up with the actual questions.
People that are engaging you and hiring you are actually asked, not the ones that are on YouTube, not the ones that are showing up online. Then we come up with those and then we create content. We answer those questions for those prospects and send those out. So we look inward to the list of what the actual demand is from your prospect versus trying to win the game of the lottery of being found online. This is maybe a loaded question, but AI, I don't know how much you use it.
If you use it, how do you use it and how do you recommend title companies use AI as a tool, not as a replacement? I mean, it's not that great. I mean, I haven't met anyone that's like, oh my gosh, this has changed my life. I'm going to speak from example of how we use it. We use it for Grammarly.
So for our writers, we signed up for the premium version of Grammarly and it does a pretty good job of helping rewrite sentences. If you're a little bit off, that's nice. ChatGPT, we use it to help write articles to complement the videos. So we'll grab a transcript from your video and then ChatGPT has a nice transcript article GPT. It's incredible.
Yeah. It probably does like maybe 90% of the work, but then you still got to go in there and like double check it. That's nice. I don't know what it's called. It's called Ramini.
R-E-M-I-N-I. But we use that for thumbnails. So usually we want to get you to look a little bit nicer and like apply some AI to how your thumbnail looks. We'll run our thumbnails and your image through Ramini. I'm going to stop you there again.
What's a thumbnail for people who don't understand? Oh, got it. Thumbnails for YouTube. So it's like the image, like when you scroll through YouTube, it's what's the image? That's still image, right?
That's yeah. It's the still image on YouTube. So I think Ramini is something that we use for that. It's R-A-M-E-N-I. Let me find it.
No, someone told me about it. It's been really helpful. I'm always looking for new tools and for myself and to share. Yeah. AI photo enhancer.
So Ramini, R-E-M-I-N-I. The premium version of Grammarly is great for the writers. Transcript articles. Really nice. Sometimes we'll use, I think it's called Dali, D-A-L-L-E.
Yeah, we need some B-roll that's like, make me an image of like downtown Chicago. Boom. It'll make a free image. I don't have to pay any licensing fees. It's incredible.
Or like some B-roll for that. But as far as anything that's like really done anything useful, no. It takes a lot of heavy lifting. How long did it take before to write an article? I guess a couple hours.
Arguably, yeah. I mean, it's probably like, yeah. I'd probably say it does. I'd probably say the most useful one is the transcript article. Incredible.
Yeah. The transcript article is really helpful. It's helpful because you have the really good content from the video. So as long as the content's in the video transcript, you have something good to say when you write the article. Oh, there's one more too.
Otter. So I got to stay on top of like what's going on in the industry. So I have like maybe 20 podcasts that I subscribe to. I don't have time to listen to all of them. So a virtual assistant will download every podcast and they'll upload it to Otter and they'll send me the summary.
So every day I get a couple Otter summaries of different podcasts, just so I can kind of see like what's being said, what's going on in the industry, like what people are talking about so I can stay in the now and it keeps being grounded. It's like what people are talking about. So it's actually kind of nice. Thank you. Thank you for sharing that.
I thought Otter was mainly for recording like Zoom calls. No. The summaries are absolutely fantastic. So for example, here's this podcast I got and you see it has like the transcript and the action items and here's what was talked about. I'll just like kind of scroll through that and kind of get an idea of like what people are talking about in the industry so I can know what's going on.
That's awesome. Well, yeah, man. I mean, like I have two kids and like I'd love to go to a conference and sit there and spend the whole day listening to everybody. But when I realized like, man, that same stuff at a conference is really discussed on podcasts. I can just go grab the podcast, get the summary and I can get the gist of it.
Yeah. I'm going to copy that from you. So I have a bunch of podcasts. You know, I was thinking about actually getting like charging subscribers for this. Would you like to transcript to the top 20 podcasts in the industry sent to you?
Here they are. That's a great idea. Is it? Yeah. Frank's notes.
We came up with an ingenious idea. Yep. Next question. From your experience with viral marketing and real estate professionals, what lessons can title companies learn from the real estate sector in terms of marketing and client acquisition? Prospecting?
I think what makes good real estate agents so good, the good ones, is a prospect. Generally speaking in the industry, you'll set aside three hours a day. Like if you went to any legitimate sales training in the real estate industry, they're going to say three hours a day, you got to start picking up the phone. You got to find someone who wants to buy or sell a house. Pick up the phone, find someone who wants to buy or sell a house.
And there's really no getting around that short of you hiring other agents to do it for you. Or maybe you're able to have enough money where you can write checks, or at least who you're calling are warm inbound leads versus more of a cold conversation. So someone who's very successful in the real estate industry knows how to make calls trying to find business. If you're in title, same thing. We talked about this earlier.
You get a list of real estate investors, ones that actually are the principal buyer closing on the deals and getting a good title company, all right? And then find good real estate agents and tell them I'm the most competent title company that's out there. And I started a newsletter. Remember Top of Funnel? The reason you're calling?
Yes. And that's one of the reasons. I'm not going to prospect because I'm just calling this person out of the blue and try to ask them for their money. But a lot of times people don't prospect, not because they want to make a phone call. It's because the message is so...
You just feel like such a pest with the message. And you don't really believe in the value proposition if you have confidence about that value proposition. Yeah. Like reaching out to somebody cold and asking for an appointment is just way too... It's inappropriate.
Reaching out to them with more of a top of the funnel offer or even middle of the funnel offer, come to an event or subscribe to my newsletter is so much easier. One of the conversations I have with a client the other day, he's trying to figure out how to get someone between the ages of 25 and 35 to succeed on the phones. And not only was he making them make a thousand calls a day, but the offer was like, do you want an appointment? I'm like, oh my gosh, that is the rejection you're going to face psychologically with that. It's hard for life.
Right? So, we changed the message to more of a middle of the funnel offer. The middle of the funnel offer is, hey, I'm calling you because I want to invite you to a home selling workshop we're doing at the golf course next Tuesday at 7pm. We're serving dinner. We're going to go through market statistics.
We're going to teach you everything. You're going to be the most profitable home seller in town. The reason I'm reaching out is we want to offer you a free ticket. Would you have any interest? How much easier is that message?
A thousand times. Right? So, I think what title companies can learn is scheduling time to prospect. Why do we not prospect? Usually it's because we're not comfortable with the message.
It does not have to be for an appointment. Try a middle of the funnel or top of the funnel offer with what you're calling. Awesome. What's your favorite quote you can share with us? It is the question that enlightens, not the answer.
Very powerful. How about a favorite book? Oh man. I still will tell you the best book I've ever read is the Million Dollar Real Estate Agent by Gary Keller. That's a great book.
I read that book right out of college. I was building my business and I just replaced the word listing with client because I was building an advertising agency. That book teaches you how to scale a professional firm. Now, it does it in terms of being a real estate agent, but if you just replace the word listing with client in that book, it teaches you the principles of scaling a professional firm. There's not many other books that have been written that teach you that.
It's probably the most impactful book I have ever written. When I find myself stressed out or I find myself lost or just scared, the word listing with client because I was building an advertising agency. And that book teaches you how to scale a professional firm. Now, it does it in terms of being a real estate agent. But if you just replace the word listing with client in that book, it teaches you the principles of scaling a professional firm.
And there's not many other books that have been written that teach you that. It's probably the most impactful book I have ever written. And when I find myself stressed out, or I find myself lost, or just scared, I pull that book out. And it grounds me to some very first principles is the hot word now of what to do. And it gives me some direction and puts me on the path to the North Star and gives me some certainty.
Great book. That's awesome. Frank, I can't thank you enough for taking the time to share your wisdom. And we're going to have all the contact information in the show notes. Thank you so much for joining us today on the Title Agents podcast.
If you enjoyed this episode, be sure to hit that subscribe button so you never miss updates. We've got some more exciting guests and valuable insights coming your way in the next episode that you won't want to miss. Until then, keep pushing the boundaries and growing your business. See you next time. Thanks, Mo.
And that's a wrap on today's journey with Mo Shamil from the Title Agents podcast, reminding you that mastering the art of innovation is key in the title industry's fast-paced world. If you're finding it tough to keep up with the changes and challenges, remember, you're not alone. Our calendar is open for you. Find the link in the show notes and let's connect. Make sure to hit subscribe to not miss out on strategies that elevate and insights that empower.
Together, we'll navigate the future of the industry. I look forward to our next meeting in the upcoming episode. Keep pushing, keep innovating, and see you in the next episode.
